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Explainers

How uRate's scoring and process actually work.

ExplainerHow uRate's Satisfaction Score Works — and Why It Isn't a Star AverageIf you've ever left a five-star review for a company minutes after a good phone call, only to have a completely different experience the next time you needed help, you've already found the problem with star ratings: they capture a mood, not an outcome.12 October 2026 · 4 min read