Complaints get heard. Resolutions get seen.
See how a company actually treats its customers — before you become one.
uRate is a public, standardized way to file a service complaint, watch how a company responds, and rate the resolution — so consumers can compare customer service across brands, and good service finally earns a reputational advantage.
companies tracked
industries covered
4
weighted metrics, one public formula
0
paid scores. ever.
The problem
Complaints stay public. Resolutions disappear.
When a customer complains on social media, brands typically move the conversation into DMs — the issue may get fixed, but there's no public record of whether it was, how well, or how fast. The complaint stays visible; the resolution doesn't.
No public accountability loop
Consumers see the complaint, rarely the outcome — there's no score attached to how well a brand actually handled it.
No comparability across brands
Without a standardized public score, there's no way to benchmark one company's service against a competitor's.
Good service goes unrewarded
Poor resolvers face no reputational cost, and good resolvers get no reputational credit — service quality stays invisible.
How it works
From complaint to public record, in four steps
The same loop for every case, whichever company it's about.
File a complaint
Email ID + Order ID, explicit consent — under 3 minutes.
The company responds
Publicly, on the record — that's what Response Rate measures.
Rate the resolution
7 days later: resolved? satisfaction? would you buy again?
The score updates
Publicly, automatically — the same formula for every company.
Proof
One score. Four things that actually matter.
Good
Illustrative example — not a real company's score.
See exactly how it's calculated →Browse by category
Find companies by industry
See reputation scores broken down by the categories that matter most to you.
Fair by design
Built so no one can game it
Consent first
Nothing is published without a timestamped, auditable consent record.
Reviewed before publishing
Every case is reviewed before it's published.
Can't be bought
No brand can pay for a better score — not even our own future paying customers. Scoring and every commercial product stay strictly separate.
Good service finally gets credit
Companies respond publicly, on the record. Self-serve company accounts are built and tested, launching after legal review.
For companies →Stories
From uRate Stories
PerspectiveThe Voices That Fall Through the Cracks — and Why They Matter to EveryoneMany people who have a bad service experience don't write an angry post about it. They don't call the hotline twice. They don't escalate. They just quietly stop being a customer — and the company never finds out why.12 October 2026 · 3 min read
ExplainerHow uRate's Satisfaction Score Works — and Why It Isn't a Star AverageIf you've ever left a five-star review for a company minutes after a good phone call, only to have a completely different experience the next time you needed help, you've already found the problem with star ratings: they capture a mood, not an outcome.12 October 2026 · 4 min read
PerspectiveThe Customer Service Complaint Lifecycle — and Where It Actually Breaks DownMost customer service complaints in Singapore follow the exact same path, and they tend to break down at the exact same point.12 October 2026 · 4 min read
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Our promise
Complaints get heard. Resolutions get seen.
File your complaint, watch how the company responds, and rate the result — every score is public, comparable, and can't be bought.