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uRate Stories
Why we built uRate, how the score works, and what happens to a complaint after it's filed.
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PerspectiveThe Voices That Fall Through the Cracks — and Why They Matter to EveryoneMany people who have a bad service experience don't write an angry post about it. They don't call the hotline twice. They don't escalate. They just quietly stop being a customer — and the company never finds out why.12 October 2026 · 3 min readMore stories
ExplainerHow uRate's Satisfaction Score Works — and Why It Isn't a Star AverageIf you've ever left a five-star review for a company minutes after a good phone call, only to have a completely different experience the next time you needed help, you've already found the problem with star ratings: they capture a mood, not an outcome.12 October 2026 · 4 min read
PerspectiveThe Customer Service Complaint Lifecycle — and Where It Actually Breaks DownMost customer service complaints in Singapore follow the exact same path, and they tend to break down at the exact same point.12 October 2026 · 4 min read