Grab

Ride-hailing/Private-hireNot yet claimed

2 of 10 evaluated complaints

Public cases

FiledSep 25

RespondedSep 25

ResolvedSep 25

RatedSep 25

[Playbook walkthrough — MVP2 test entry] My Grab ride was cancelled by the driver after a 12-minute wait with no explanation, and I was still charged a cancellation fee.

URATE-2026-CZYWT4D · 9/25/2026

FiledSep 7

Responded—

Resolved—

Rated—

[Documentation walkthrough test entry — not a real complaint] Driver cancelled the ride after I was already in the car, then charged a cancellation fee anyway.

URATE-2026-Z21DJ77 · 9/7/2026

FiledAug 29

RespondedAug 30

ResolvedAug 30

RatedAug 30

For test: Driver did not arrived and I was charged cancel fee

URATE-2026-0PCSXWN · 8/29/2026

Is this your company?

Company claiming is coming soon, pending legal review.