uRate QA Test Company (Week 14)
Complaint from Week14 QA Consumer
Reference: URATE-2026-D8ZR7GD · 9/25/2026
Complaint
[Playbook walkthrough — MVP2 test entry] I was double-charged for the same order and support hasn't responded to my two follow-up messages.
Company response
[Playbook walkthrough — MVP2 test entry] We've located both charges and refunded the duplicate immediately. Apologies for the delay in replying — you should see the refund within 3 business days.
Consumer evaluation
Awaiting consumer feedback