Complaint
[Playbook walkthrough — MVP2 test entry] Ordered dinner via foodpanda; the rider delivered someone else's order and mine never arrived, but I was charged in full anyway.
Company response
[Playbook walkthrough — MVP2 test entry] We're sorry about the mix-up. We've confirmed the delivery error with the rider and issued a full refund for the order.
Consumer evaluation
Resolved: Yes
Satisfaction: 9 / 10
Would use this company again: Yes